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Using brain science to help families thrive

A second lockdown and what this means for our service


  • Family centres will remain closed for group activities. Individual targeted sessions will still continue. 
  • Our virtual family centre programme continues to run to support you with activities and advice at home

As the UK looks to prevent the spread of coronavirus by entering another lockdown until early December we will be following guidance to limit non-essential social contact and to practise social distancing.

This means we need adapt the way in which we provide services to children, young people and families. Our goal remains to be there to support you and your family every step of the way and we are determined that over this period our support is not limited but expanded. We will be creative and flexible to look at new ways in which we can support you and welcome feedback so we can improve our service.

What you need to know

Contacting us

It is important to know that our service is open and here to support residents in Hammersmith & Fulham as it always has. Please do not worry that in the current climate your concern or issue is too small; if it matters to you, it matters to us and we are here to help you.

Please do get in touch.

For support from a practitioner or for information about our services email us on or call 020 8753 6070 between 9am – 5pm, Monday – Friday.

Family centres

You will still be able to access all the support usually provided at our family centres through our virtual family centre. You can drop in for advice and take part in sessions.

Parents and carers can tune in to join in live-streamed sessions or access pre-recorded material. You can also arrange for delivery of rose vouchers and food bank vouchers to your home.

Increased support for young people

We know teenagers’ lives will be particularly disrupted by measures brought in to stop the spread of coronavirus with closure of many establishments and cancellations of extra-curricular activities disrupting many of the fantastic positive experiences building their brains.

We continue to produce content to support young people through AlbyTV. You can also check out services offered through Kooth.

Practitioner visits

If you are working with a practitioner, they may start to ask to complete more contact with you through video calling services (such as facetime, whatsapp video or skype). Where face-to-face visits are required this will happen unless those in the home are self-isolating.

Nurseries (PVIs) and childminders

We know this is a very uncertain time for both providers and users. While we would suggest that government guidance be accessed for the latest news and advice our early years team are still here to support PVIs and childminders. We will still send out our monthly early years newsletter to settings and providers and be on hand to support you through this time.