Skip to main content
Using brain science to help families thrive

The way we support families is temporarily changing…but we are still here for you every step of the way


  • Children's centres will be closed until further notice
  • A virtual children’s centre programme will shortly launch with sessions to tune in to at home and access to all the help and advice you may need
  • We are launching a new quick response helpline; ‘Time to Connect’ so you can talk through issues and ask for advice
  • Videos will also be released to help young people who may feel overloaded at this time
  • Play @ Brackenbury after-school and holiday club will remain open for key workers (as identified by government guidance)The after-school care will be free for all identified key workers with pupils at Brackenbury Primary school

As the UK looks to prevent spread of the coronavirus Family Support will be following guidance to limit non-essential social contact and to practise social distancing.

This means we need adapt the way in which we provide services to children, young people and families. Our goal remains to be there to support you and your family every step of the way and we are determined that over this period our support is not limited but expanded. We will be creative and flexible to look at new ways in which we can support you and welcome feedback so we can improve our service.

What you need to know

Contacting us

It is important to know that our service is open and here to support residents in Hammersmith & Fulham as it always has. Please do not worry that in the current climate your concern or issue is too small; if it matters to you, it matters to us and we are here to help you.

Please do get in touch

For support from a practitioner or for information about our services email us on or call 020 8753 6070 between 9am – 5pm, Monday – Friday.

Children’s centres

You will still be able to access all the support usually provided at our children’s centre through our virtual children's centre. You can drop in for advice, take part in sessions or request a call from our Time to Connect team. 

Parents and carers can tune in to join in live-streamed sessions or access pre-recorded material. You can also arrange for delivery of rose vouchers and food bank vouchers to your home.

Our new helpline; Time to Connect

We will be launching a new helpline staffed by the Time to Connect team in order to extend our capacity to help in this time. The helpline will be supplemented by a bank of online resources that will support you whilst you are at home.

If the resources and materials available online are not enough, then you will be able to talk though any worries you may have and provide you with advice and guidance. 

The Time to Connect team will be a listening ear if you are concerned about anything or need help accessing or being signposted to services.

Increased support for young people

We know teenagers’ lives will be particularly disrupted by measures brought in to stop the spread of coronavirus with school closures and extra-curricular activities cancellations disrupting many of the fantastic positive experiences building their brains.

We will be creating video content to support teenagers at this time and increasing our communications directed at supporting them.

Play @ Brackenbury Holiday and After-School Club

Play @ Brackenbury after-school club will stay open from Monday 23rd March for the pupils of all key workers (identified here) who currently attend or attend Brackenbury Primary School. This provision will be free.

Our holiday club will be open in Easter for pupils of key workers only and this will be available at the usual cost of £30 per day or £16 per half day.

We will update all parents who use our service as soon as the situation changes and are extremely sorry for the inconvenience this will cause. We will really miss the children we have so much fun with over this time, if you or them ever want to check in with us please feel free to call: 0208 762 0654 or email:

Practitioner visits

If you are working with a practitioner, they may start to ask to complete more contact with you through video calling services (such as facetime, whatsapp video or skype). Where face-to-face visits are required this will happen unless those in the home are self-isolating.

Nurseries (PVIs) and childminders

We know this is a very uncertain time for both providers and users. While we would suggest that government guidance be accessed for the latest news and advice our early years team are still here to support PVIs and childminders. We will still send out our monthly early years newsletter to settings and providers and be on hand to support you through this time.